Frequently Asked Questions
Everything you need to know about shopping with ekantastudio.
What is the estimated delivery time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Which payment methods do you accept?
ekantastudio accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our support team for personalized advice.
Are your garments sustainably produced?
Yes, we are committed to ethical fashion. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.